Fairbanks and 42on are open and for us open means more than just supporting open source software. It’s a business model and a culture. We help our prospects and clients to innovate storage from the datacenter to the cloud to the edge and beyond. Clients see us as a technical organization willing to help them out; whatever it takes.
You will be part of the Fairbanks and 42on organizations and will touch several focus points within both organizations. You will be co-responsible for the customer success and will be leveraging between our internal service teams, sales team and the clients across multiple accounts all over the world. You will focus on keeping the clients informed about the overall work we provide, business development, project management, organize periodic online meetings.
As Customer Success Manager, you will ensure that our customers achieve the desired results with our SaaS solutions. You will be part of our cross-functional Customer Experience (CX) team that strives to convert leads into ambassadors. Your main responsibility is to build strong relationships with our existing customers, ensuring customer satisfaction and continued success.
Tasks you will be working on:
If you have any questions about the Customer Success Manager job, feel free to reach out to our internal recruiter, Sophie.