We cannot guarantee we can resolve every emergency. But we can guarantee that we will be fully focused on firstly retaining your data and secondly regaining up time and we will dedicate all joint expertise to get your cluster back to fully healthy. In some cases, we even have even been able to reconstruct already lost data.
We provide Emergency Assistance to all our contract customers. Let’s do a quick analysis of your problem and explain our services. If we have an engineer available we might be able to help you so you can become a contract customer on the spot and prevent data loss or more downtime.
No. In our experience over 90% of all issues with Ceph are not caused by bugs or other issues in the software. But in design choices, hardware incompatibilities, changed usage, overdue maintenance, poor cluster hygiene, deployment-specific issues, and networking. We embrace any challenge, wherever the cause of your emergency originated.